You may also use the “Send Feedback…” menu item to report an issue to us. When using this method your e-mail, by default, will contain valuable settings information which can help us narrow down the problem.
If you are having problems with our software, please look through the FAQs below.
If you have Sharpshooter version 1, you can get support on this page.
Yes, Sharpshooter 2 supports Mac OS X 10.6, 10.7, and 10.8. The older Sharpshooter version 1 does not work properly on Mac OS X Lion 10.7 or above.
Kerlmax website edition:
Uses Sparkle so it can update itself from within the app when new versions are available.
Lets you try the software before buying with a thirty day fully functional trial.
Allows Kerlmax to provide coupons and discounts for future product upgrades.
Mac App Store edition:
Sharpshooter is no longer being updated through Apple’s App Store.
While Sharpshooter is available for purchase from the Mac App Store, it will not be updated past version 2.0.4. The app is not sandboxed (which is now a requirement for the App Store) so Apple will no longer accept updates.
It is still available for sale on the Mac App Store for those who like the benefits that it provides. To upgrade to the latest version of Sharpshooter, you will need to run the App Store version at least once to validate the purchase receipt. Then you can quit and delete Sharpshooter from your Applications directory, and download the latest version from this website. The Kerlmax website edition will recognize you have previously purchased the app.
The Mac App Store and Kerlmax website editions may be used on any Macs that you own or control for your personal use.
The best way is to choose “Purchase License” from within the app. Once the
purchase has completed, the app-embedded store will automatically fill in
the registration information.
As an alternative, you can open the Sharpshooter Preferences window, select the Registration pane, and then copy and paste the license information that you receive after purchasing.
We have a made a small application named Screencapture Prefs App which you can download and run once to change these settings.
|Take a picture of the whole screen||⌘-Shift-3|
|Take a picture of part of the screen||
⌘-Shift-4, then drag to select the area you want in the picture.
To cancel, press Escape.
|Take a picture of a window, a menu, the menu bar, or the Dock.||
Press ⌘-Shift-4, then press the Space bar. Move the pointer over the area you want so that it's highlighted, then click.
To drag to select the area instead, press the Space bar again. To cancel, press Escape.