You may also use the “Send Feedback…” menu item to report an issue to us. When using this method your e-mail, by default, will contain valuable settings information which can help us narrow down the problem.
If you are having problems with our software, please look through the FAQs below.
If you have Sharpshooter version 1, you can get support on this page.
Sharpshooter 2 does support Lion but Sharpshooter version 1 does not.
There are small differences between the two editions but they only pertain to
how the app updates itself and checks for valid licenses. All of the main
features of Sharpshooter are present in both.
Kerlmax website edition:
Uses Sparkle so it can update itself from within the app when new versions are available.
Lets you try the software before buying with a thirty day fully functional trial.
Allows Kerlmax to provide coupons and discounts for future product upgrades.
Mac App Store edition:
Updates are handled through Apple’s App Store.
At this time Apple does not allow demos through their Mac App Store but you can download the app from the Kerlmax website and then purchase through the App Store.
Currently there is no mechanism for individual developers to provide coupons or upgrade discounts (although it is possible that Apple may add this in the future).
The Mac App Store and Kerlmax website editions may be used on any Macs that you own or control for your personal use.
The best way is to choose “Purchase License” from within the app. Once the
purchase has completed, the app-embedded store will automatically fill in
the registration information.
As an alternative, you can open the Sharpshooter Preferences window, select the Registration pane, and then copy and paste the license information that you receive after purchasing.
We have a made a small application named Screencapture Prefs App which you can download and run once to change these settings.
|Take a picture of the whole screen||⌘-Shift-3|
|Take a picture of part of the screen||
⌘-Shift-4, then drag to select the area you want in the picture.
To cancel, press Escape.
|Take a picture of a window, a menu, the menu bar, or the Dock.||
Press ⌘-Shift-4, then press the Space bar. Move the pointer over the area you want so that it's highlighted, then click.
To drag to select the area instead, press the Space bar again. To cancel, press Escape.