Exciting & Intuitive Software
Support Address

You may also use the “Send Feedback…” menu item to report an issue to us. When using this method your e-mail, by default, will contain valuable settings information which can help us narrow down the problem.

If you are having problems with our software, please look through the FAQs below.

Sharpshooter Frequently Asked Questions

If you have Sharpshooter version 1, you can get support on this page.

Does Sharpshooter work on Mac OS X Yosemite 10.10?

Yes, Sharpshooter 2.1 supports Mac OS X 10.9 and 10.10. If you have 10.6 through 10.8, you may want to try the older version 2.0.5. Sharpshooter version 1 does not work properly on Mac OS X Lion 10.7 or above.

What are the differences between Sharpshooter bought from the Mac App Store versus the Kerlmax website?

Kerlmax website edition:
Uses Sparkle so it can update itself from within the app when new versions are available.

Lets you try the software before buying with a thirty day fully functional trial.

Allows Kerlmax to provide coupons and discounts for future product upgrades.

Mac App Store edition:
Sharpshooter is no longer being sold through Apple’s App Store.

We have removed Sharpshooter from sale through the Mac App Store and it is now only available through our website. The app is not sandboxed (which is now a requirement for the App Store) so Apple will no longer accept updates.

To upgrade to the latest version of Sharpshooter, you will need to contact Kerlmax support with your Mac App Store purchase receipt to help with transferring to the website edition.

Can I use Sharpshooter on more than one computer?

The Mac App Store and Kerlmax website editions may be used on any Macs that you own or control for your personal use.

How do I register the app after buying a license key?

The best way is to choose “Purchase License” from within the app. Once the purchase has completed, the app-embedded store will automatically fill in the registration information.

As an alternative, you can open the Sharpshooter Preferences window, select the Registration pane, and then copy and paste the license information that you receive after purchasing.

How can I change the default file format or location of the screenshots?

We have a made a small application named Screencapture Prefs App which you can download and run once to change these settings.

What are the Mac OS X key combinations for taking screenshots?

Action Shortcut
Take a picture of the whole screen ⌘-Shift-3
Take a picture of part of the screen ⌘-Shift-4, then drag to select the area you want in the picture.
To cancel, press Escape.
Take a picture of a window, a menu, the menu bar, or the Dock. Press ⌘-Shift-4, then press the Space bar. Move the pointer over the area you want so that it's highlighted, then click.
To drag to select the area instead, press the Space bar again. To cancel, press Escape.