support@kerlmax.com
You may also use the "Send Feedback…" menu item to report an issue to us.
When using this method your e-mail, by default, will contain valuable settings information which can help us
narrow down the problem.
If you are having problems with our software, please look through the FAQs below.
Which languages are supported?
Sharpshooter currently works with these system languages:
English (en),
Danish (da),
German (de),
Spanish (es),
Finnish (fi),
French (fr),
Hungarian (hu),
Italian (it),
Japanese (ja),
Korean (ko),
Norwegian (nb),
Dutch (nl),
Polish (pl),
Portuguese (pt),
Romanian (ro),
Russian (ru),
Swedish (sv),
Ukrainian (uk),
Simplified Chinese (zh-Hans),
Traditional Chinese (zh-Hant)
If your system language is not on this list, then Sharpshooter will not function properly.
Sharpshooter needs to know how screenshots are named and this varies according to
which system language you are using. For example, a screenshot taken under English
will be named "Picture 1.png" but under German will be named "Bild 1.png".
How do I check which language I'm using?
Go to the International panel in the System Preferences, then look and see
what is listed first in the Lanugage tab.
What are the Mac OS X key combinations for taking screenshots?
| Action | Shortcut |
| Take a picture of the whole screen | ⌘-Shift-3 |
| Take a picture of part of the screen |
⌘-Shift-4, then drag to select the area you want in the picture.
To cancel, press Escape. |
| Take a picture of a window, a menu, the menu bar, or the Dock. |
Press ⌘-Shift-4, then press the Space bar. Move the pointer over the area you want so that it's highlighted, then click.
To drag to select the area instead, press the Space bar again. To cancel, press Escape. |
Why didn't anything happen when I took a screenshot?
Make sure that the "Watch for Screenshots" is checked in the status menu.
You can use this setting to temporarily stop Sharpshooter from asking you to
rename screenshots without quitting it.
It is also possible that a system setting which Sharpshooter relies on was changed
while it was running. To get it to recognize the changes, quit and
then relaunch Sharpshooter.
If you still don't see the renaming window after a screenshot, please file a bug.